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Share this: Twitter Facebook. Like this: Like Loading By continuing to use this website, you agree to their use. Then, on November 14th, I received an email from finance that said that they issued me another check on October 17th and that it should arrive at my house on November 16th.
That same day I asked finance what the amount was on the check and they did not respond until November 18th, four days later.
I called winpalace and the refused to let me talk to an account manager. After about 20 minutes of frustrating conversation and hold time, they finally put me through and they told me that they couldn't do anything but email finance on my behalf and they would try to get back to me within 48 hours.
I am tired of dealing with this company. There is nothing that I can do because they are based in Curacao. There is no reason that I would even think about charging back.
All I talked to them about was withdrawing my winnings. This is by far the worst experience that I have ever had dealing with any company in my life.
This casino is misleading and dishonest. They have taken money from me and told me that there is nothing that I can do about it.
I highly recommend that anyone that wants to play online steers clear of this casino because even if you win, apparently they still reserve the right to keep your money.
Joined Dec 15, Location GREAT BRITAIN. Nate Paleo Meister means really, really old webmeister. Joined Feb 14, Location Cyberspace.
Sorry to hear of your Experience. Even if you did threaten a Charge back I'm not saying you DID the Casino has absolutely no right to withhold your winnings From what I can see and from what you have told us, you have a valid complaint.
Winpalace is SHADY IMPO - I wouldn't play there. Their restrictive withdrawal amounts are predatory although they are upfront about it.
Has the casino supplied any PROOF that you threatened a Charge back? And when and how will you pay me the next installment?
I am absolutely not amused by the way the casino treats loyal customers like me. I have been playing with win palace for years!!!
Always depositing and never a withdrawal. The people were all so nice and I never had a problem UNTIL TODAY when I actually WON and wanted to make a withdrawal.
Then all of the sudden I get a story of because I was playing on CASHBACK which I EARNED that I am only able to win 5x THE amount of my cashback.
Are you kidding me???????? I am having trouble getting my withdrawals. I was told that the check bounced when they sent it to my bank because the account number was wrong.
I've been playing at the casino for a few years and my account number has never changed. I never have a problem depositing money, but this is about the 3rd time that I've had a problem withdrawing my money.
I love playing at this casino but I am very unhappy when it comes to collecting my winnings. I would appreciate something being done about this.
I have had nothing but problems with this site…. I won a Not a jackpot or bonus, but a hand on the vegas slot.. It took FOREVER to get anything approved, I played around in the Blackjack tables and lost thousand, just to find out that even had I won, it wouldn't had been credited to my account.
So essentially, they can allow me to spend it, but now win anything.. And yes, I exceeded my "Playthru" requirements, and deposit, of course.
Upon completing ALL req's, I was given excuse after excuse after excuse. Then, just a few nights ago, I lost Hundreds after hundres on one game, I find it amazing how someone can PLUS consecutive hands….
Then, I was trying to confirm some rules with certain deposits I had made, and I was dealing with a man named "BRET"…. He was the RUDEST person I'v ever dealt with.
I said, I would like to speak to a manager please"… He said, really , this is the thanks I get putting up with you and trying to help you?! Fine, screw you expletive expletive….
He went to connect me to Manager, then instantly after said, your chat session has been disconnected.. I own a home there and in St.
JOhn, I think I might find intrest in seeing how "professional" this company really is. If I do not hear from a amanger who makes it right, I will proceed with a legal case.
When he requested a withdrawal, everything initially seemed okay. Seven days later, the player received an email telling him that the entire request was now considered void.
The casino explained that he had played Red Dog somewhere along the way, and that was not a game that counted towards the wagering requirements.
December - While maintaining their devotion to poor customer service and slow payments, Affactive upped their game by launching a DDoS attack on the servers for TopGame.
This allowed them to edge out the competition and once again capture the dubious award from Casinomeister. January - Linda requested a withdrawal on December 2nd, and it was approved 10 days later.
By the end of January, however, she had still not received her money. In addition, the casino contacted her and stated that she was no longer eligible for the comp points or bonuses that she had already accumulated.
This was the final word from the site, and all other attempts at communication were met with evasion. That's when the trouble started.
After receiving one check, the player was contacted by the finance department and informed that his account was being closed and a refund issued.
After a series of frustrating phone conversations, the client was told that he had violated the site's terms and conditions this was untrue, of course.
This led to even more fruitless phone calls, and the customer finally relented when it became obvious that he had no recourse in the matter.